Communication in Care Skills (Advanced)

(HSC-029) Face to face classroom training


This Communication in Care Skills course provides the knowledge and skills necessary for health and care staff to be able to gain an understanding of Communication in Care and the effect on the individual positive and negative and enhance the working experience.

Target Learners

This course is designed for health and care staff who work with individuals who are experiencing communication issues and associated emotions and behaviours. No prior knowledge is required to undertake this course. However, the Equality and Diversity, course may enhance Knowledge Base. 

Course Content

  • Understanding of Communication
  • Emotional and Behavioural Issues
  • Communication Difficulties that may result
  • Adaptable thinking in care provision
  • Activities with positive outcomes
  • How a change in understanding affects the individual
  • Risk Assessments
  • Interaction with the person and positive outcomes
  • How good Communication enhances the Care Provision
  • Methods to gain trust and Understanding
  • Life History
  • Sensory stimulation Positive and Negative
  • Environmental stimulation Positive and Negative


Delegates will have the knowledge and skills to enhance the delivery of care and have an understanding of communication in care issues affecting the Individual.


Assessment is by practical observation, Question and Answer, discussion groups led by tutor and a written test.


Successful candidates will be presented with a certificate detailing areas covered.

Mapped to

  • The Care Certificate Standard – 6. Communication
  • CQC Key Lines of Enquiry (KLOE)
  • The Following Diploma in Care RQF Units
    •  Communication in care settings K/616/8471


1 day

Related Courses

  • EOL- 003 End of Life Planning
  • HSC- 028 Communication Awareness (Introduction)
  • HSC-042 Dignity in Care
  • HSC-045 Duty of Care
  • HSC- 054 Equality, Diversity, Communication, Confidentiality
  • BS-004 Equality and Diversity

Call Us Now

0333 444 5344

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Care Skilled tutors were knowledgeable and highly
skilled, and were able to deliver our in-house courses to the high standards we require.

Damian McHugh, Practice Development Lead | Alternative Futures

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