Challenging Behaviour, Managing Aggression, Practical Interventions

(HSC -023) Face to face classroom training


This challenging behaviour training course will deliver an introduction to challenging behaviour, which explores the reasons why people behave in certain ways, the types of behaviour and methods of diffusing and de-escalating aggressive incidents. The challenging behaviour training course promotes a non-aversive approach and respectful intervention when people are distressed. The course is a mix of classroom theory, open discussions and practical techniques.

Target Learners

This challenging behaviour training course is designed for health and care staff who may interact with people who exhibit behaviours that are seen as challenging as part of their caring duties. No prior knowledge is required to undertake this course. 

Course Content

  • Dealing With Confrontation
  • Reasons Why People May Challenge
  • Action After An Aggressive Incident
  • Describe The Continuum of Aggression
  • Effects Of Aggression On The Body
  • Understand The need for Record Keeping
  • The Need To Work As A Team
  • De-escalation techniques
  • Deflection skills
  • Substituting behaviour
  • Approaches to behaviours that challenge
  • Self-preservation


Delegates will have the knowledge and skills necessary for health and care staff to be able to interact with people who may exhibit behaviours that challenge, in a manner that is safe for themselves and the service user.


Assessment is by practical observation, Question and Answer, discussion groups led by tutor and a written test.


Successful candidates will be presented with a certificate detailing areas covered.

Mapped to

  • CQC Key Lines of Enquiry (KLOE)
  • Skills for Care – Supporting staff working with people who challenge services
  • Positive Behavioural Support (PBS) – Competence Framework
  • The Following Diploma in Care RQF Units
    • Enable individuals with behavioural difficulties to develop strategies to change their behaviour – L/601/9034
    • Promote Positive Behaviour – F/601/3764


1 day

Related Courses

  • HSC-123 Challenging Behaviour, Managing Aggression, Practical Interventions – Train the Trainer

Call Us Now

0333 444 5344

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Care Skilled tutors were knowledgeable and highly
skilled, and were able to deliver our in-house courses to the high standards we require.

Damian McHugh, Practice Development Lead | Alternative Futures

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